ISG Joins Duck Creek Partner E


DANVERS, Mass., May 24, 2022 /PRNewswire/ — Insight Service Group (ISG), a national provider of claims investigation and litigation support to the insurance community, and Duck Creek Technologies (Nasdaq: DCT), a global provider of core technology solutions to the property and casualty insurance industry, announced today tday ISG became the newest member of the Duck Creek partner ecosystem.

The net result is reduced costs and the ability for carriers’ resources to focus on higher value-added activities.

Through this partnership, ISG solutions integrate seamlessly with Duck Creek solutions complaints platform so clients can easily order surveys, send referrals for IMEs and records, and access reports from a single location in the claims system. As a result, insurance companies will have access to the industry’s largest field investigation footprint, a powerful social intelligence platform, and comprehensive medical and case management services.

“We are excited to provide Duck Creek Technologies customers with access to our forensic, medical and records management solutions,” said Bob Redon, CEO of ISG. “Most importantly, the integrated solution supports less contact claims management and helps adjusters and administrators save hours of labor per claim. The net result is reduced costs and the ability for carrier resources to focus on higher value activities.

Duck Creek’s global ecosystem enables insurers to best execute their unique market strategies and has been effective in helping insurers become more efficient. All Solution Partners must undergo a rigorous vetting process before being selected as Partners.

“We are thrilled to welcome ISG to the Duck Creek partner ecosystem,” said Andy Yohn, vice president of product management at Duck Creek Technologies. “We are confident that this new partnership will help insurers reduce the time it takes to obtain and summarize records and make faster, more informed decisions in addition to providing medical management services. It will also help our mutual customers access investigative services that are necessary to help minimize fraud.”

About Insight Service Group (ISG)

ISG is a national market leader and technology-driven service provider. Our business solutions help organizations reduce claims costs and support successful claims closeouts for the insurance and legal communities. The company’s integrated solutions include investigation, medical, clinical and registration management. With over twenty-five years of experience and a deep understanding of industry challenges, ISG delivers targeted, adaptable programs that result in reduced unnecessary losses typically due to fraudulent claims activity or inflated claim losses. . We create impactful solutions and build partnerships based on trust, innovation, experience and accountability. More information about ISG services is available at

About Duck Creek Technologies

Duck Creek Technologies (Nasdaq:DCT) is a leading provider of core systems solutions to the property and casualty insurance industry. By accessing Duck Creek on demand, the company’s enterprise software-as-a-service solution, insurance companies are able to navigate uncertainty and seize market opportunities faster than their competitors. Duck Creek’s feature-rich solutions are available on a standalone basis or as full suite, and all are available through Duck Creek OnDemand. For more information, visit

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Media Contact:
Joanna Gavriel | ISG
[email protected]

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